Returns: We have a 14 day return policy, which means you have 14 days after receiving your jewellery piece to request a return. We accept returns on sale items too.
If you are not happy with your order, just send us an email to request the return, with the subject “return request” and state your order number. We will then send you the return instructions. Items sent back to us without a request will not be accepted.
For us to accept the return, the item must be returned safely and in the condition that you received it. That is, unused, and in its original packaging.
Please note, we do not accept returns for rings which have been resized and sales are considered final in these circumstances.
Shipping fees are non-refundable; and the buyer pays the return shipping fee.
Once we have received and inspected your returned item, we will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, but this generally takes about 10-14 days.
If you have not yet received your refund please email firstname.lastname@example.org and we can look into it for you.
Damages: Upon receiving the order, please inspect the jewellery and contact us immediately if the item is defective, damaged, so that we can solve the issue and make it right.
Warranty: We provide a 30-day warranty period. In the case there is a fault with the product during the timeframe, please send an email to: email@example.com. From there, we can consider options like an exchange, refund or repair. Please bear in mind the warranty does not apply for damages caused from accidents. The warranty is also no longer valid if you resize or repair the ring at your own risk.